SHIPPING POLICY

All orders over £15 are free!

Orders below £15 are charged £3 for next day delivery!

Orders placed before 12.30pm between Monday and Friday will be processed on the same day. Orders placed after 12.30pm will be processed on the next business day. Orders placed after 12.30pm on Friday will not be despatched until Monday. Orders will be delivered on the following working day and will need to be signed for. We use Parcel Force as our courier.

Please Note:

All times stated are estimated and are conditional on normal operating procedures. On occasion, forces outside of our control can disrupt normal operating procedures, and this may affect delivery time.

Delivery Information

Once your order has been placed, we will send you a confirmation email. Orders placed before 12.30pm will be dispatched the same day.

Once your order has been dispatched, we will send you another email confirming this, and provide you with tracking details.

Please note that there is no shipping on Saturdays or Sundays meaning that orders placed after 12.30pm on Friday will be shipped on Monday.

Orders that we issue for delivery are sent with proof of postage and with insurance. Where you do not receive your order within the expected time-frames, please contact us as soon as you can to allow us to investigate. Where it is appropriate to do so, we may re-send your order.

Deliveries are made using third-parties, and their service will be subject to their own terms and conditions.

Delays

We will make every effort to ensure that your order reaches you in a timely fashion and in accordance with expected timeframes. However, we are unable to guarantee the levels of the delivery services, particularly where third-parties are involved.

If we become aware of any delays that may affect your order, we will endeavour to let you know as soon as we can. You are entitled to cancel your order up until the point that we confirm to you that the order has been dispatched.

Lost Items

Where an order has been lost in transit, we can send a replacement in accordance with any timescales dictated by your chosen courier for items that have been designated as lost.

Undeliverable Orders

It is your responsibility to ensure that you provide us with sufficient and accurate delivery information, and that you are able to accept delivery of the order, or that you are able to collect your order in a timely manner.

If your order is returned to us as a result of you providing us with the incorrect or insufficient delivery information, or where orders cannot be delivered through no fault of our own, we may (subject to our discretion) charge for the cost of redelivering your order. A 20% administration fee may also be additionally applied to the cost of redelivery.

If anything is unclear or if you have any questions, please feel free to contact our customer support team.